Terms and Conditions

Effective date: September 19, 2026
Last updated: September 19, 2026

1. Agreement to these Terms

These Terms and Conditions ("Terms") govern your access to and use of tophands.com (the "Site") and any services you purchase directly through the Site. By accessing the Site or purchasing from us, you agree to these Terms. If you do not agree, do not use the Site.

"Top Hands," "we," "us," and "our" mean Top Hands, Inc., a Delaware corporation. "You" means the individual or entity using the Site or purchasing services.

2. Relationship to signed agreements

These Terms govern the Site and services purchased directly through it. Development engagements, enterprise training, and other negotiated work are governed by a separate signed services agreement setting out scope, delivery cadence, acceptance criteria, ownership, confidentiality, and the specific commitments for that engagement.

Where these Terms conflict with a services agreement executed by both parties, the executed services agreement controls with respect to that engagement. These Terms continue to govern your use of the Site and any matter the services agreement does not address.

3. Eligibility

You must be at least 18 years old and able to form a binding contract. If you are acting on behalf of an entity, you represent that you have authority to bind it. Our services are intended for businesses and working professionals and are not offered for personal, family, or household purposes.

4. The Site is informational

Content on the Site, including descriptions of our methodology, articles, demonstrations, case studies, sample materials, and responses from any automated chat assistant, is provided for general informational purposes only.

It is not advice, a recommendation, a quote, an offer, or a commitment, and you should not rely on it. Nothing on the Site creates a professional relationship between us. We are not attorneys, accountants, or financial advisors, and nothing we publish is legal, tax, accounting, or investment advice. Before acting on anything you read here, consult a qualified professional who knows your circumstances.

We may change, suspend, or discontinue any part of the Site at any time without notice.

5. Automated systems

You may interact with automated systems when you contact us. Our Site may offer an AI-powered chat assistant, and telephone calls may be answered or handled by an automated voice system when a member of our team is unavailable.

Responses generated by these systems are automated, are informational only, and may be incomplete or inaccurate. They do not constitute a quote, an agreement, a commitment, or professional advice, and we are not bound by them. Nothing becomes binding on us unless confirmed in writing by an authorized representative.

6. Recording

All incoming and outgoing telephone calls and all online meetings with our team are recorded and may be transcribed. We use recordings to capture requirements accurately, perform and review work, train our team, improve our services, develop materials, and maintain records.

If you do not agree to being recorded, you may decline to participate in calls and meetings with us and communicate with us in writing instead. By participating in a call or meeting with us, you consent to its recording and transcription.

7. Purchases, pricing, and billing

Payment processing. Payments are processed by Stripe. By purchasing, you also agree to Stripe's terms. We do not store full payment card details.

Pricing. Prices are in US dollars and exclusive of applicable taxes unless stated otherwise. We may change prices at any time. Changes do not affect an engagement already in progress at an agreed rate.

Recurring billing. Coaching and other recurring services bill automatically at the beginning of each billing period using your saved payment method, and continue until canceled or until a stated end date is reached. You authorize us to charge that payment method for each period.

Fixed-term engagements. Where an engagement is for a fixed term, billing ends at the end of that term. Continuing afterward requires a new agreement, which may be at a different rate.

Failed payments. If a payment fails, we may reattempt it and send automated reminders. We may suspend services while payment is outstanding.

Invoices. Invoiced amounts are due on the terms stated on the invoice. We may suspend work on any overdue account.

8. Cancellation and refunds

Refund requests must be made within thirty (30) days of the original purchase or of the commencement of the engagement, whichever is earlier. We do not provide refunds for requests made after that period.

Recurring services. You may cancel at any time, effective at the end of your current billing period. Periods already begun are not refunded except as stated above.

Training. Training seats may be canceled for a full refund within thirty (30) days of purchase and no later than seven (7) days before the cohort begins. After that point a seat is not refundable but may be transferred once to a future cohort within twelve (12) months.

Where a signed services agreement addresses cancellation or refunds, the terms of that executed agreement control.

Disputes. If something is wrong, contact us at legal@tophands.com before initiating a payment dispute. We would rather resolve it directly.

9. Referral credits

Where we offer referral credits, they are earned as a referred client's payments are received, are applied against future amounts owed to us, have no cash value and are not redeemable for cash, expire twelve (12) months after being earned, and may be modified or discontinued by us prospectively at any time.

10. Our intellectual property

The Site, our methodology, the Evidence-Gated AI Delivery approach, our training curriculum and materials, component libraries, templates, documentation, processes, brand, and trademarks are owned by us or licensed to us and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access the Site and to use materials we provide to you solely for your own internal business or professional purposes.

You may not copy, reproduce, redistribute, resell, rent, sublicense, publish, transmit, reverse engineer, or create derivative works from our training materials, methodology documentation, templates, or component libraries; use any of them to develop, deliver, or market competing or substantially similar services; or use any of them to train, fine-tune, or evaluate any machine learning model or artificial intelligence system.

Participation in our training does not grant any license or authority to teach, certify, license, or commercially deliver our methodology.

Feedback. If you give us suggestions or ideas about our services, we may use them without restriction, obligation, or compensation to you.

11. Work product

For engagements governed by an executed services agreement, ownership of deliverables is determined by that agreement.

Where no services agreement has been executed, the following applies. On payment in full, you own the custom deliverables we create specifically for you. We retain ownership of all pre-existing and independently developed materials, including our methodology, frameworks, templates, component libraries, tools, and general knowledge, skills, and experience. To the extent any of our pre-existing materials are incorporated into your deliverables, we grant you a perpetual, non-exclusive, royalty-free license to use them as part of and for the purpose of operating and maintaining those deliverables.

Nothing in this section grants you rights to our methodology or materials beyond that license.

12. Access to your systems

Where an engagement requires access to your accounts, repositories, systems, or data:

• You are responsible for providing appropriately scoped credentials and for having the authority to grant that access.
• We limit access to personnel working on your engagement and handle credentials with reasonable care.
• You may revoke access at any time, though doing so may prevent us from performing.
• You are responsible for maintaining backups of your systems and data. We are not responsible for loss of data or for consequences arising from access you granted beyond what we requested, or from the configuration or condition of systems we did not build.

13. AI-assisted delivery

We use artificial intelligence systems as a core part of how we build and deliver. By engaging us you acknowledge and agree that:

• Content you provide may be processed by third-party AI providers acting as our service providers.
• Our method includes independent verification using a system from a different provider than the one used to build, and requires a person to accept work against criteria agreed in advance.
• AI-generated output is not guaranteed to be error-free, complete, or fit for any particular purpose. Our verification process is designed to identify errors before delivery, but no process eliminates them.
• You are responsible for reviewing and accepting delivered work and for determining whether it meets your business, legal, and regulatory requirements before relying on it or placing it into production.

If you have restrictions on which AI providers may process your data, you must notify us in writing before the engagement begins.

14. Case studies, demonstrations, and references

We may identify you as a client and describe, display, and reference work we performed for you, including your name, logo, and a description of the work, in case studies, demonstrations, proposals, presentations, our website, and our social media, in each case without further compensation. We will use reasonable efforts to accommodate written requests regarding attribution, level of detail, or confidential material.

Where a services agreement addresses this subject, that agreement controls.

15. Your responsibilities

You agree to provide accurate and complete information; to participate as the engagement requires, including defining requirements and reviewing and accepting work within agreed timeframes; to hold all necessary rights to any materials you provide us; and to comply with all laws applicable to your business.

Our performance depends on your participation. Where delays or deficiencies result from your failure to provide information, access, decisions, or acceptance, timelines and obligations adjust accordingly and we are not liable for the resulting delay.

16. Acceptable use

You may not use the Site or our services to violate any law; infringe any intellectual property, privacy, or other right; transmit malware or harmful code; attempt unauthorized access to any system; scrape, harvest, or systematically extract data; interfere with the operation or security of the Site; misrepresent your identity or affiliation; or use automated means to access the Site except for standard search engine indexing.

17. No guaranteed outcomes

We do not guarantee any business, financial, operational, employment, or other outcome.

Our services provide development work, instruction, and guidance. What you achieve depends on your effort, your business, your market, your team, and factors outside our control. Case studies, demonstrations, testimonials, and examples describe what specific clients experienced and are not a representation, warranty, or guarantee that you or anyone else will achieve comparable results.

Where we offer certification, it reflects assessed competence against a defined standard at a point in time. It is not a guarantee of employment, engagement, placement, income, or any commercial outcome.

18. Disclaimer of warranties

Except as expressly stated in an executed services agreement, the Site, all content, and all services are provided "as is" and "as available," without warranty of any kind.

To the fullest extent permitted by law, we disclaim all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranty that the Site or services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components.

No advice or information, whether oral or written, obtained from us or through the Site, creates any warranty not expressly stated in these Terms.

19. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or relating to these Terms, the Site, or the services, regardless of the theory of liability and even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms, the Site, or the services is limited to the fees you paid us attributable to the period beginning when you notified us in writing of the issue giving rise to the claim and ending when we took corrective action, and in no event will that amount exceed the fees you paid us in the three (3) months immediately preceding the event giving rise to the claim.

In no circumstance will our total aggregate liability for all claims exceed the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

You must notify us in writing of any issue promptly after you become aware of it. Delay in notification that increases the loss reduces our liability accordingly.

Any claim arising out of or relating to these Terms or the services must be brought within one (1) year after the cause of action accrues, or it is permanently barred.

Nothing in this section limits liability that cannot be limited under applicable law. Some jurisdictions do not permit certain limitations, so portions of this section may not apply to you.

20. Indemnification

You agree to indemnify, defend, and hold harmless Top Hands and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms; your violation of any law or third-party right; any content, data, materials, or instructions you provide to us; your use of any deliverable after acceptance; and your access to or use of the Site.

21. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including breach of these Terms. Termination of a services engagement is governed by the applicable services agreement.

Sections 4, 5, 6, 10, 11, 13, 14, 17, 18, 19, 20, 22, and 23, and any other provision that by its nature should survive, survive termination.

22. Governing law, arbitration, and venue

Governing law. These Terms and any dispute arising out of or relating to them, the Site, or the services are governed by the laws of the State of Georgia, without regard to its conflict of law principles.

Informal resolution first. Before initiating arbitration or any proceeding, you agree to contact us at legal@tophands.com with a written description of the dispute and to allow thirty (30) days to resolve it informally.

Binding arbitration. Except as stated below, any dispute arising out of or relating to these Terms, the Site, or the services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Gwinnett County, Georgia, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve disputes about the scope, interpretation, enforceability, and formation of this arbitration agreement.

Class action waiver. All claims must be brought in an individual capacity. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim is severed and proceeds in court, and the remainder proceeds in arbitration.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Gwinnett County, Georgia, to protect its intellectual property or confidential information.

Venue. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Gwinnett County, Georgia, and waive any objection to that venue.

23. General

Entire agreement. These Terms, our Privacy Policy, and any executed services agreement constitute the entire agreement between you and us regarding their subject matter and supersede all prior understandings.

Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor disruption, governmental action, utility or internet failure, or failure of third-party services or providers.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship.

Export and sanctions. You represent that you are not located in, and are not a national or resident of, any country or on any list subject to United States trade sanctions or export restrictions, and that you will not use our services in violation of those laws.

Notices. We may provide notice to you by email or by posting on the Site. You must send notices to us at legal@tophands.com.

Headings. Headings are for convenience only and do not affect interpretation.

24. Changes to these Terms

We may update these Terms from time to time. We will revise the "last updated" date above and, where changes are material, provide notice on the Site or by email. Your continued use of the Site or services after changes take effect constitutes acceptance.

25. Contact

Email: legal@tophands.com
Mail: Top Hands, Inc., 8 The Green, Suite #12501, Dover, DE 19901